The following is cut and paste from my work journal with slight editorials.
So, a while back, Really Huge Cock Landscaping (the name has been revised since they 100% google their own name) dropped off a white telescopic cylinder. The cylinder would obviously be a big pain to work on so the rat did everything possible to avoid working on it. The fourth of July robbery happens, the rat is taking a convenient vacation so me and Edward, mostly Edward/Josh, work on the cylinder. We finish it after the rat does some finishing touches and they get it. They come back the same day, maybe week. Since the rat made it too tight, it wouldn't extend. One adjustment, and loosening later, it works. They leave, everyone's happy. The invoice is dated July 10th.
During our back and forth calls we advised them several times, look into getting a new one, see what the price is on a new one. This piece of shit was pretty worn out already. When its under that much daily stress, no amount of resealing will give it a permanent fix. That's just the nature of the beast. We also said before starting that when we finish, there is no warranty. If it breaks again we will not do a free repair. Okay? Okay!
Around 2:30 or so I hear a bit of a commotion. Josh enters the office with two mexican dudes. Josh asks about a telescopic cylinder we worked on months back. Sounds familiar. I see one of the guy's hats read "Really Huge Cock Landscaping," so I head to the filing cabinet, and sure enough, Really Huge Cock Landscaping is there. As a joke, when I filed it, I wrote, "I'm sure they're nice guys but I never want to see that white cylinder again." Anyhoo, correct folder, correct invoice. Josh shows them the back of the invoice where there's a bunch of legal mumbo jumbo that boils down to, "there's no warranty." Josh also explains that on an overly worn cylinder, you need to loosen and adjust the stages accordingly for it to work because again, its old and worn. The guy gets pushy. He says he doesn't care and that no one can read the small text. He says we have to fix it anyways or give him a 100% refund. Mind you, he didn't bring the cylinder alone, its still attached to the truck. This fucking dumbass wants us, to take this to our main garage used to work on drilling rigs, you know, the actual money maker here, carefully dismantle it, extract the cylinder, and then repair it for free. Like, what? Are you hearing yourself? Fuck you. No fucking way. While Josh has the capacity to curse, yell, and explode, he firmly told them no. He said he was going to try to help them but they're now being rude and pushy so no way.
They proceed to leave the garage. Josh eventually returns to the office. He says they said they won't leave so he's called in the sheriff. Josh has good relations with the police so this won't backfire, and from a civil perspective we are also correct. Josh said that they said the "long haired one," (me) said it was guaranteed. Like, noooooo are you fucking kidding me??? I never ever EVER give warranties to huge telescopic cylinders. I told Josh how we told them several times that working on this would be a bust. But yeah, they tried to keep claiming someone told them there was a guarantee. So dumb.
Eventually, the police arrive. They talk with Josh and the mexican guys and eventually, EVENTUALLY the mexicans pull their stupid fucking dump trailer out and things get resolved.
So uh, yeah, we're not doing telescopic cylinders anymore. That's it. They're too much of a pain in the ass between the time it takes, the space it takes, and we lose money working on it too because when we work on it, that's like, the only thing we can do. So that's it. No more. We won't touch those bastards again.